By Trust_No_One.
April 01, 2011 at 04:31AM (PST)
I have submitted a logo contest this week on 99designs. However, when I went to pay with my credit card the “processing” message just kept spinning. Nothing was going through! However, I received a call from my bank asking if I had made a payment to them and if I would approve it. I, of course, did just that…despite no official record of my payment on their site ever going through.
That was several days ago. My account at 99designs still shows that my transaction is pending and my logo contest has still not been published.
To make matters worse, I expressed my concern via their customer support form and still have not heard a word from anyone at 99designs. No shit! I don’t see how they will stay in business with this sort of customer service.
For anyone considering using them, based on my experience thus far, I would strongly reconsider at this point!
Maybe they really are just too busy!
That was several days ago. My account at 99designs still shows that my transaction is pending and my logo contest has still not been published.
To make matters worse, I expressed my concern via their customer support form and still have not heard a word from anyone at 99designs. No shit! I don’t see how they will stay in business with this sort of customer service.
For anyone considering using them, based on my experience thus far, I would strongly reconsider at this point!
Maybe they really are just too busy!