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I ordered and received a stepper motor control board. It has a 6 pin connector that has no manufacturer's part number on the connector or in the literature. They refuse to provide the information.
And the part number is such a simple thing to provide!
Virtualvillage.com scammed me last year.
I do business with companies over the net often, and never had any major problems until I made the mistake of dealing with virtualvillage.com. One way they scam you is by offering an "optional" insurance in case something happens to your item on its way from China. What they don't tell you is that if you don't get the insurance they won't even bother sending the item. Every time I called....no response.....when I e-mailed all I got from them were AUTOMATED responses....not even pertaining to my specific questions. They knew I would have a problem so the e-mail would just claim to be "surprised" then blame my post office (this is from their e-mail) "May I ask you check with your local post office as we've had a few instances of parcels being unable to be delivered by the postal services and they may have left it there for collection. When I responded that I checked please give me my tracking #, I got the same automated response. Finally I got a e-mail telling me that's why they tell costumers to buy the insurance and if I would send them the shipping fee again they would resend the items....lol, so I guess they thought I had to get burned twice before I figured out the no insurance no items policy. I reported them to my credit card company...but before I wrote my card company the hand written letter they requested it was too late and those bastards got my money.....don't let them get yours. I still have the e-mails so if their little 5 star worker refutes any of my claims I will post all the e-mails from them.
If I could give virtual village 0 stars I would have.
By transmutable.
December 30, 2009 at 12:43PM (PST)
5
of 5 people
found this review helpful.
I ordered on the 10th, all of my items were in stock and my credit card was immediately charged. I was forced to pay for Airmail so thought I would get my items in a reasonable amount of time. My order was confirmed later that day. 12 days later, I got an email that my order had FINALLY shipped! That email stated that I should expect my shipment 13-20 days later!! I'll never order from them again. If an item is out of stock or it takes an inordinate amount of time to ship, at least let your customers know.
By spamintheass.
December 21, 2009 at 02:19PM (PST)
8
of 8 people
found this review helpful.
Avoid this business at all costs. I made an order on the 8th, in plenty of time for the holidays according to their shipping adverts. 10 days later, the order had not arrived and I was sent no information regarding its status.
After 4 separate attempts to contact the business, I received a reply on the 21st stating my order had not even shipped, and that despite the products being listed as in stock, none of my order was, in fact, in stock.
I was told via email that it was "Good news!" my order would eventually ship, and I wouldn't even have to do anything.
A second email told me that 1/2 the order was shipped, although it would take 10 days to arrive. Long after the holidays, and the rest of my order was in limbo.
I was charged the day of my purchase, and was never informed about any delays. I sent multiple emails to which I received no replies.
I suggest you avoid this online reseller at all costs.
I'm giving it 5 stars!! To be absolutely honest I work for VirtualVillage.com but I have given it five stars because it does deserve it!! VirtualVillage has a monster selection of products at tiny prices and the best customer service on the web. Come check out VirtualVillage.com and get 20% off your order total for the month of September. The discount code to note down is XY3MF. Any questions, comments or feedback, email us at US@virtualvillage.com.
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