By
esifts.
May 05, 2012 at 06:45AM (PST)
Be very careful before purchasing anything from Emotiv. I had ordered a Research edition kit from them. At first, the order did not arrive for nearly two weeks. After I contacted them again and again, they told me that the order would be shipped from Philippines. When I protested, they informed me that they would be sending the kit from their US office.
When the kit finally arrived, it was the developer version that they had sent! I contacted them and they stated that there was no error and that the developer version was the same as the researcher version!! Nevertheless, I returned the incorrect version to them promptly. It has been more than a month since the return was delivered to them. However, they are refusing to provide a refund, stating that they have not received the return. I checked online and the online status clearly shows that the package was delivered early last month. But they won't accept this and didn't provide any refund. As such, I neither have the headset nor the refund.
I am hugely disappointed by their service! Be extremely cautious if and before purchasing anything from them.
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