By
sashmill.
April 12, 2009 at 04:58AM (PST)
National Rail Enquiries: The comprehensive information on railway stations, journeys and fares is unparalleled, and brings the franchisees' websites to shame with the clarity. Furthermore, it has an gloriously simple and unambiguous identification system, using three-letter codes for each railway station, something woefully underused by the aforementioned franchisees on their websites and when communicating with customers.
Nevertheless, the tendency for sessions to timeout can render the experience cumbersome, especially in complex search requests and the like. Furthermore, the presentation of the information is not always optimal, especially since there is no option to toggle the display of the calling points for all the displayed train services simultaneously in the journey planner, thus rendering life difficult when one must needs differentiate between different speeds of service with the same destination. The pocket timetable feature, whilst it is useful, could be improved if the limit on the number of departure and arrival points displayed (presently three each) were to be raised.
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