The official home of Butterick, McCall's, Vogue Patterns and Wallies. Shop Butterick, McCall's and Vogue Patterns with 40% Off. Fashion sewing patterns, designer sewing patterns, costume patterns, home dec patterns, craft patterns, children...
Like others have said, they take your money and then everything is "back ordered." Of course they don't tell you the patterns are back ordered, you have to chase them down via email and phone and then the customer service reps act like you're the nutty/rude one. I live in a large city where we don't have chain fabric stores that do those 99-cent sales so finding a good deal on patterns is tough. I've tried them a few times but I'd rather pay the extra money then buy from one of their "sales" because of all the hassle involved.
They take your money and don't ship order! Then they claim it is backordered but refuse to cancel and refund your money. You can find several similar complaints online! Don't buy from them they are a rip-off!
At first, I had the bad experiences others wrote about in their reviews - patterns late, no response to my emails, etc.. But, But, i followed Anne's advice in her review and sent her an email that said in the subject line - Anne, please help me (after checking my spam to see no email responses were there) and asked her to please help me as she advised, and she got everything straightened out in a matter of days. Three days later after I talked to her on email, all of my patterns were in my mailbox just as I had ordered. i kinda feel sorry for Anne. It seems like she's busy picking up the slack on a lot of other employees who may not be doing their jobs well, but once you go to her, she gets it done.
They forgot items that I purchased and keeps giving me a run around about what happened. I had to explain myself at least ten times. I agree with other people this site is horrible. They said I'm a valued customer yet no one knows whats going on and they keep telling me that my package was delivered when I keep re-iterating that it was delivered just with items missing, How do you send a package that needs 4 patterns and only send 1 and supposedly the order is complete?
HORRIBLE CUSTOMER SERVICE, FORGETS ITEMS IN ORDER, TAKES FOREVER TO SHIP, INCOMPETENT EMPLOYEES, VERY HARD IF NOT IMPOSSIBLE TO REACH SINCE THEY DON'T RETURN EMAILS. DO NOT SHOP HERE! GO PAY A LITTLE EXTRA BECAUSE THIS SITE IS NOT WORTH IT
I agree with the lack of customer service. Communication from this site is non-existent. I ordered patterns from them 1 month ago and have yet to receive them. I have contacted them several times - finally got one answer that a pattern was missing but I had to ask to get that info. Still waiting . . . . . . . . I contacted them again to cancel. I won't deal with anymore!
We apologize that you were unable to print your patterns. We are eager to assist you. Sometimes our automatic email with the downloading information is placed in your SPAM folder if your filters are set too high, so please check your spam folder. Secondly, are you sure you entered your email address correctly? Please email directly at firstname.lastname@example.org - attention to Anne. I will gladly assist you immediately. Our apologies that you did not receive a prompt reply. We had a legal holiday over this weekend through Monday. (I noticed you were an international customer, so you might not have been aware). Thank you, Anne
If you expect customer service then DONT order from this site. You cannot log in to your account to see status of your order and if you email them expect to still be waiting for a reply days later. Ordering patterns by download is a farce. I ordered 2 patterns yesterday and still haven't received the emails telling me how to download them. The website says if you haven't received your downloads within 15 mins to contact them. What good is that if they don't reply!