The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications and membership services. ICMI’s mission is to help call centers (contact centers, help desks, customer care, support...
Alpine Access is the world's leading outsourcer of call center services using home-based, virtual customer service agents. Our business outsourcing solutions and processes use home based representatives in the areas of telephone sales and s...
a comprehensive reference for call center operations, call center management, call center benchmarking, best practices, call center training, outsourcing, call center, strategy, and books on call centre management and contact center perform...